Privacy Policy

Who we are

CloudAlls Technologies, based in Kerala, India, decides how and why the personal data described here is processed. You can reach us about privacy at contact@cloudalls.com.

Personal data we collect

Contact enquiries: your name, email address, optional WhatsApp number, the service you are interested in and your message.

Partnership applications: your company name, website, email address, chosen partnership type and your proposal.

Job applications: the role you apply for, your name, email address, optional phone number, location, current role or college and portfolio link, your answer to any question the role asks, and what you tell us about yourself. Please do not include sensitive details such as ID numbers or health information.

Data requests and complaints: your name, email address, the type of request and the details you provide, plus information needed to confirm your identity.

Technical data: our web server records standard request information, such as IP address, browser type and pages requested, for security and troubleshooting.

Details we store with every form you send:

• a reference number for your message;
• a scrambled (hashed) version of your IP address. We use a secret key to scramble it, so we cannot read the address back from it. We use it only to spot abuse, such as many messages from one connection;
• the browser details (user agent) your browser sends;
• the date and time you gave consent and the version of this policy that applied;
• an automatic spam score and the reasons for it; and
• the status of your message and any internal notes our team adds while handling it. These notes are never sent to you.

We also keep short-lived counters, based on scrambled versions of your IP address and email address, to limit how many messages can be sent in a short time.

Why we use it

We use contact details and messages to reply to you, prepare quotes and manage the relationship. We use partnership details to assess applications. We use job application details to consider you for roles and to contact you about them. We use data-request information to carry out your request. We use technical data to keep the site secure and working.

We use the technical details above to protect the site and our team from spam and misuse, and to keep a record that you agreed to us using your message. To tell people from automated programs, your browser also solves a small computing puzzle in the background; this does not collect personal data about you. Spam filtering runs on our own server: we do not send your message to any outside spam-checking service. The filter makes an automatic decision about whether a message looks like spam. Messages it flags are kept, not deleted straight away, so a real enquiry is not lost, and our team can review and restore them.

We use your data only for the purpose for which you gave it.

Consent and other permitted uses

Where we rely on your consent, such as for a form submission or marketing messages, you can withdraw it at any time. We also process data where the law permits it, for example to meet legal obligations or to protect against misuse of our site.

Who we share it with

We share data only with providers who help us run the website and our business, such as our hosting provider and the email service we use to reply to you, and only as far as needed for their service. Your form submissions are stored in our own database on that hosting. We do not sell personal data. We may disclose data where required by law.

Where data is stored

Our website and the database that holds your form submissions are hosted on servers in India, with backups held in Singapore. Email and other tools we use may process data in other countries. Where data leaves India we take steps to protect it as required by applicable law.

How long we keep it

We keep personal data only for as long as needed for the purpose it was collected for, and for any period the law requires. In practice:

• Enquiries, partner applications, privacy choices and data requests are kept while we handle them and for up to 24 months after we close them. Job applications are kept while we consider them and for up to 12 months after we close them. Anything we have not closed is deleted 12 months after it arrived.
• Messages our filter flags as spam are kept for 30 days for review, then deleted.
• The short-lived abuse-prevention counters are deleted within about two days.
• The access log of what our staff do in the system is kept for 24 months.
• Our own daily database backups are kept for 14 days.
• Web server logs are kept for the period our hosting provider sets.

We may keep data for longer where the law requires it or to deal with a legal claim. If you ask us to delete your data, we delete it from our database; copies in backups are overwritten in the normal backup cycle (our own database backups within 14 days; hosting-level backups on the schedule our hosting provider sets).

Your rights

Subject to applicable law, you can ask us to give you access to your personal data, correct it, erase it, or explain how it is used. You can also nominate another person to exercise your rights in specific circumstances provided by law.

To make a request, use our data request form or email us. We may ask you to verify your identity first.

Children

Our services are for businesses and adults. We do not knowingly collect personal data from children. If you believe a child has sent us data, contact us and we will delete it.

Security

We use measures such as encrypted connections, access controls and limited retention to protect personal data. Form submissions are stored in a database that is separate from the public website, only authorised staff can see them, and staff access is protected by individual passwords and recorded in an access log. No system is completely secure. If a breach affects your data, we will tell you and the authorities as the law requires.

Complaints

If you have a concern about how we handle your data, write to contact@cloudalls.com or use our complaints page. We will acknowledge your message and respond. You may also have the right to complain to the relevant data protection authority.

Changes and contact

We will update this policy when our practices change. The version and date above show the latest update, and the version history lists material changes.

Version history

• Version 2.1, 2 October 2026: added what we store when you send a form (scrambled IP address, browser details, consent record, spam filtering and internal notes), job applications, the browser challenge, backups and the specific periods we keep data.
• Version 2.0, 1 October 2026: rewritten in plain language for the new website.

Questions about this page: contact@cloudalls.com. You can print this page or save it as a PDF from your browser.